Privacy Policy

1. Information We Collect

Information you provide directly: When you submit our contact form, we collect your name, email address, and the content of your message. We do not collect payment information or create user accounts.

Automatically collected information: When you visit our site, we may automatically collect technical information including your IP address, browser type and version, the pages you visit, and the time and date of your visit. This information is collected through cookies and similar tracking technologies.

Information from third parties: We may receive information about you from third-party services we use (such as analytics providers), subject to those providers' own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted via our contact form
• Analyse how visitors use our website in order to improve content and usability
• Maintain the security and performance of our platform
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following legal bases for processing your data:

• Legitimate interests: For analytics and website security, where our legitimate interest in operating a functioning website is not overridden by your rights.
• Consent: For non-essential cookies, where you have provided consent through our cookie banner.
• Contract performance / pre-contract: When responding to a direct enquiry from you.

4. Cookies

We use cookies on this website. Some cookies are essential for the site to function; others are used for analytics and to improve your experience. You can manage your cookie preferences at any time via the cookie consent banner on our site, or by adjusting your browser settings. For more detail, please see our Cookie Policy.

5. Data Sharing and Third Parties

We may share your information with trusted third-party service providers who assist in operating our website (such as web hosting and analytics services). These providers are contractually bound to handle your data securely and only for the purposes we specify.

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain contact form submissions for up to 12 months after initial receipt, after which they are deleted. Analytics data is retained in aggregate form and not linked to individual identifiable users after 26 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing in certain circumstances
• Data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. International Transfers

Some of our third-party service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: